Help & Support
Table of Contents
1. System AvailabilityOasis LecturePortal is powered by Huawei Cloud Services that ensures 99.99% of uptime. Hence, very unlikely that you will be facing system unavailability.
2. BandwidthVideo streaming and downloading are very much depending on user’s available internet speed and bandwidth. A lagging in streaming or slow in files downloading are usually due to user’s service provider’s capacity at its location.
3. DeviceOasis LecturePortal runs on web-based. Oasis LecturePortal support majority of the common browser available today. Please ensure relevant media player plugin is available and installed in the browser. The portal supports major PC & Laptop that runs on latest operating system. It is also works on tablet and mobile phone browsers. Mobile App is under construction and will be available soon.
4. HelpUsers may find majority issues answered at our FAQ, if not at our Help Page. Should the issue or question is not address at the portal, we have 24/7 technical support available via Chat, email or phone call services